TaskTraQ
Service desk · Projects · Chat · Knowledge base
The service desk and project platform for teams that serve business customers. In English, Turkish and German.
Free for up to 15 staff. No credit card, no trial clock. Want to look around first? Try the live demo.
What you get
Every ticket carries its SLA countdown, computed in your business hours. Work moves through L1 to L3 support layers, waits for approval when it must, and asks the customer how it went.
Plan in sprints, drag cards across the board, and schedule on a Gantt chart with drag-and-drop and task dependencies: move a task and everything that depends on it moves with it. Milestones, calendars, portfolios and goals sit on top.
Team chat with channels, threads and reactions. A knowledge base with an internal side and a customer-facing side. And a portal where each customer sees exactly their own world, never anyone else’s.
iOS and Android
The mobile apps carry the full platform: tickets, boards, a mobile-optimized Gantt, chat, even administration. Both follow your phone’s light or dark appearance.
How it starts
Your own tenant with your logo, your accent color, your workflow statuses and your business calendar.
Staff work the desk. Customer organizations get a portal scoped to their own tickets, their roadmap, your knowledge base.
SLA countdowns, boards and reports show the real status at any moment. Notifications reach the web app, email, iOS and Android.
Pricing
No credit card, no trial clock.
Free
Talk to us
Questions
English, Turkish and German, end to end: the interface, the customer portal, notification texts, emails and the mobile apps. Every user picks their own language.
Yes, iOS and Android, and they are not companions but the full platform: tickets, boards, Gantt, chat, knowledge base and administration. Coming to the stores very soon.
Each customer organization gets a portal scoped strictly to itself: its own tickets, your published roadmap and the public side of your knowledge base. One customer can never see another.
Every tenant’s data is isolated and every query is scoped server-side. API tokens are stored hashed, webhooks are HMAC-signed, and sign-in uses rotating refresh tokens with reuse detection. More on security.
A private sandbox with a realistic sample company: tickets with SLAs, projects, chat history, a knowledge base. No signup, and it resets itself after four hours. Nothing you do there touches anyone else.
A REST API with scoped tokens, HMAC-signed webhooks for ticket events, public intake forms you can embed, and inbound email that turns messages into tickets.
It costs nothing. Prefer to see it working first? The demo is one click.
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